Shipping & Returns

RETURNS & EXCHANGES

Products must have been purchased directly from Rapid Loss. We cannot accept returns of products purchased from other retail outlets including Coles, Priceline, Cincotta Chemists or Independent Pharmacies. Please return those to the store where purchased.

A store credit or exchange can only be granted where:

The product is sealed and packaging is in an unused, undamaged, saleable condition - We cannot accept returns on opened, used or damaged products.
Shipping and handling charges are non-refundable.
It is within 30 days of purchase date.

A refund or replacement can only be granted where:

The product is faulty or is not in acceptable quality
The product does not meet the description provided

Please note: we can not accept returns or exchange for change of mind or flavour preference.

Should you wish to return a product for a refund, exchange, or store credit and you meet the above terms, please call our Support team on (AU) 1300 101 909.

All products sold through our website are for direct customers only. If you would like to resell our product, please contact our wholesale team orders@biophysicsgroup.com.

DELIVERY INFO

Easter Closure Dates: Our warehouse will be closed for Easter from April 18th, 2025 to April 21st, 2025. Please expect some delays - fulfillment will resume on April 22nd, 2025. Thank you for your patience and happy Easter!

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We deliver to all destinations within Australia, based on the following estimated delivery times and fees:

Orders must be placed by 1pm AEST to start processing on the same day. Processing time usually takes 1 business day. Please note in sale periods processing may take an additional 1-3 business days.
Delivery times are based on orders placed between Monday – Friday.
Most destinations in Australia will receive items within 5 working days.
Please take into account remote destinations in Australia may take an additional 1-2 days.

Shipping Method	Cost	Delivery Time (Not including processing time)
Standard Shipping - orders $99 and above	Free	3-5 business days (NSW, VIC, QLD, TAS, ACT, SA, NT) 7-10 business days (WA)
Standard Shipping - orders under $99	$10	3-5 business days (NSW, VIC, QLD, TAS, ACT, SA, NT) 7-10 business days (WA)